At Red y Mercadeo, we value customer satisfaction and strive to provide transparent refund policies. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. 1. Eligibility for Refunds Refunds may be requested under the following conditions: No recruitment activity or purchases have been made within the first 60 days of account creation. The request is submitted within the stipulated refund period for the product or service purchased. The request adheres to the specific terms outlined for the respective product or service. 2. Refund Request Process To request a refund, follow these steps: Log in to your Red y Mercadeo account. Navigate to the «Refund Request» section under your dashboard. Fill out the refund request form, including the transaction ID and reason for the request. Submit the form and wait for a confirmation email with the status of your request. 3. Processing Time Refund requests are typically processed within 30 days from the date of submission. Please note: Processing time may vary based on the payment method used. Delays may occur due to incomplete information or verification requirements. 4. Non-Refundable Items Refunds are not applicable in the following cases: Services or products that have already been used or consumed. Violation of the terms and conditions of use. Promotional items or products purchased under a non-refundable offer. 5. Partial Refunds In some cases, partial refunds may be granted at our discretion, such as: Products or services partially used or accessed. Refund requests submitted beyond the standard refund period but within a reasonable timeframe. 6. Refund Methods Refunds will be processed using the original payment method. If this is not possible, an alternative method may be arranged upon mutual agreement. Common refund methods include: PayPal Bank Transfer 7. Contact Us If you have any questions or concerns regarding your refund request, please contact our support team: Email: [email protected]